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Shipping and Delivery

How much is freight?

$5 flat rate plus if you are at a rural address we will charge an extra $4.

 

How long will my order take to arrive?

Please allow 7 working days for your order to arrive.

 

How will I know when my order is on its way?

Once your order has been dispatched we will send you an email confirming that your parcel is on its way.

 

Do you ship outside New Zealand? 

 

Not at the moment. Please feel free to contact us if you are overseas.

 

What can I do if my order is missing?

In the unlikely event that your order does not reach you within the expected delivery timeframe, please let us know within seven days of your order’s dispatch.

Please note: We will not be liable for any loss should you fail to contact us outside of 30 days from the dispatch date.
 

What if my order is damaged?

While we take great care to ensure your products reach you in a good condition, at times events outside our control may cause items to be damaged in transit. If this is the case, please call or email us, and we’ll send you a replacement product. It’s helpful if you provide photos of the damaged product so we can see where the damage occurred.

 

Who will deliver my order?

In New Zealand, your order will be delivered by New Zealand Post.

 

Do I need to know any other information about delivery?

Please ensure your delivery details are correct. A-ti-da cannot take any responsibility for orders delivered to the incorrect address due to an error in the delivery details.

Returns Policy

If your goods do not reach you in perfect condition please contact us immediately to arrange the most convenient way to return the goods for an exchange or refund. Please keep the packaging with the goods if possible. Please contact us for details.

Return delivery is to be paid by the customer – if a return is made and is paid for by Health 2000, then they allow the right to deduct the freight payment from the refund, if a refund is deemed appropriate.

You must include the reason why you are returning the goods and the receipt together with your name and contact details.

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